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Celtycs Outsourcing Services Pvt. Ltd.

Celtycs Outsourcing Services Pvt. Ltd.

Private Equity Funds

Description

Celtycs Outsourcing Services Pvt. Ltd. strategizes, develops, and deploys customer management solutions in business processes. It offers various solutions, including creating and implementing customer service strategies; listen and act on customer feedbacks; benchmark the service experienced by customer; self service design; improve contact center performance; deploying resources; internal quality monitoring; and optimizing cost of customer acquisition and services. The company also provides consulting services, including outsourcer selection, interim management, and contact optimization; and continuous improvement, contact centre benchmarking, CSAT measurement, and custom service cost reduction services. It serves Fortune 50 companies, top 5 Indian telecom operators, global contact centers, private equity firms, and business process outsourcers, as well as BFSI, telecom, technology, travel, healthcare, E-Commerce, and hospitality industries worldwide. The company was founded in 2002 and is based in Bengaluru, India. As of January 4, 2013, Celtycs Outsourcing Services Pvt. Ltd. operates as a subsidiary of Activeo SAS.

Corporate Address

49, Linden Street Palmgrove Road Victoria Layout Bengaluru, 560047 India

India

91 80 4000 2666

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