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India's Genpact to acquire Israel's PNMsoft

Business process management firm Genpact has entered into a definitive agreement to acquire Israel-based PNMsoft, a case management and work optimization solutions provider. The company did not disclose the terms and financial details of the transaction but said that closing is subject to satisfaction of certain customary conditions and expected in the third quarter. Since 2005, Genpact has acquired five companies to bridge gaps in its portfolio and improve its service to customers. In the past, its acquisition include Endeavour Software Technologies, Empower Research, HeadStrong and Creditek, which it did first in 2005. Genpact said that PNMsoft complements and integrates pre-existing systems of records that host manual process work, and will act as a core component in Genpact's digital portfolio whose roadmap comprises close to 100 digital solution components. The company said despite the promise of digital technology and analytics, enterprises still struggle with architecting and transforming business processes that thread from the front to the back office, resulting in suboptimal customer experiences and operational performance.


Genpact,pnmsoft,Case Management,M&A,Mergers & Acquisitions,Asia Deals,Technology,Software